Support Client Area
Remote Support
Mountbatten House, Fairacres Industrial Estate,
Dedworth Road, Windsor, Berkshire SL4 4LE
0845 2581 999
01753 20 27 27
info@gpcomputers.co.uk

The perfect IT partner for your organisation

We manage your IT so that You can concentrate on building your business

W

e are helping our clients to plan the future of their network structure by providing proactive preventative maintenance to keep them running rather than relying on fixing the problem. Our proactive approach reduces helpdesk calls by identifying problems before they arise. We offer a variety of Maintenance options available to our clients from bespoke Annual Maintenance Contracts where we continually monitor the health of your Network and carry out any necessary work before they become problematic.

We can carry our Remote or on-site maintenance depending on the level of severity of the problem.

Remote monitoring and regular service calls are central to our approach. We resolve system performance issues on a real-time basis. The ability to do remote fixes not only means a quick resolution for any IT problems that may arise but is also very cost effective for our clients as no call-out charges are involved.

Our Features - Your Benefit

All Inclusive Support Service

GP Computers offers a cost-effective fixed price all-inclusive remote dial in contract for all your external IT support that covers all your users, your in house or cloud network servers. Included in our fixed price remote contract payable monthly, there is also an unlimited on-Site Support for any issues that are or cannot be resolved remotely as standard. Within the contract, we also offer as standard a full 24/7 proactive monitoring of the servers and network;
In case of breakdown of any of your supported hardware equipment, we always have a selection of spare PC’s, laptops and Printers, that can be loaned, to ensure that there is no disruption to clients works schedules and once gain included in our fixed price monthly contracts as standard.

Highly Experienced Team

At the outset our Senior engineer will make a site visit to determine the client’s requirements and conduct a free audit of clients IT infrastructure and advice on appropriate structure of requested support.
We offer a full single user installs/desktop builds alongside deployment or upgrade of any new or existing servers based onsite or cloud.
Our technical engineers are dedicated, qualified experienced individuals, who pride themselves on ensuring that every IT issue is resolved. Whether your issue is windows, mac or cloud related- we can resolve it.

New Project’s management

At GP Computers, We know that all client’s aim to progress there business and are constantly working on new projects, thus we are always prepared to meet any new IT requirements as and when required on need basis, weather it is to install and prepare any new hardware such as PC’s or Laptops, or adhering to on time deadline for office moves, you will always find us fully prepared and our aim is to exceed your expectations.
Our dedicated team of engineers and account manager are there to serve and act as a virtual IT manager and be there as a point of contact whenever you require our services to ensure you are receiving an optimum level of service.

Out of Hours Support

In this digital age, we appreciate that many senior team members of our clients work on flexi time well into the evening and sometime in overseas time zones , therefore we offer a full out of hours support service, whenever it’s required with an on call Engineer/Technician at your time of choosing, to fix any issues and once again is included in our all-inclusive support agreement or it can be tailored to the clients specific requirement or even as standalone service.